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Accessibility Statement

This is an accessibility statement from Spanish Tutoring & Translation by Ivy, LLC.

 

Measures to support accessibility

Spanish Tutoring & Translation by Ivy, LLC takes the following measures to ensure accessibility of Tutoring by Ivy:

  • Integrate accessibility into our procurement practices.

  • Provide continual accessibility training for our staff.

  • Employ formal accessibility quality assurance methods.

 

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Tutoring by Ivy is fully conformant with WCAG 2.1 level AA. Fully conformant means that the content fully conforms to the accessibility standard without any exceptions.


Feedback

We welcome your feedback on the accessibility of Tutoring by Ivy. Please let us know if you encounter accessibility barriers on Tutoring by Ivy:


We try to respond to feedback within 2 business days.


Compatibility with browsers and assistive technology

Tutoring by Ivy is designed to be compatible with the following assistive technologies:

  • Firefox with NVDA on Windows

  • Chrome with NVDA on Windows

  • Safari with Voiceover on iOS

 

Technical specifications

Accessibility of Tutoring by Ivy relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML

  • WAI-ARIA

  • CSS

These technologies are relied upon for conformance with the accessibility standards used.


Assessment approach

Spanish Tutoring & Translation by Ivy, LLC assessed the accessibility of Tutoring by Ivy by the following approaches:

  • External evaluation


Formal complaints

Complaint Investigation and Resolution Process

If an individual with a disability encounters an issue with our website or services, which are owned and operated by SPANISH TUTORING & TRANSLATION BY IVY, LLC, the individual may report the problem by contacting us via one of the following:
1) Phone at: (413) 348-7944
2) Email at: tutoringbyivy@gmail.com
3) To our mailing address at: Spanish Tutoring & Translation by Ivy, LLC P.O. Box 85 Taftville, CT 06380

Upon receipt of an accessibility complaint, Spanish Tutoring & Translation by Ivy, LLC will:
• Review the complaint for the accessibility issue reported, including the date received.
• Investigate the issue and provide a preliminary response to the reporting individual within 48 business hours of
receiving the complaint.

If an accessibility issue is discovered, SPANISH TUTORING & TRANSLATION BY IVY, LLC, will:
• Define the existing accessibility issue with acceptance criteria necessary to resolve the issue.
• Specify the level of priority for resolving the accessibility issue and identify a timeline for resolution.

Following the review of the accessibility complaint, SPANISH TUTORING & TRANSLATION BY IVY, LLC, will respond to the reporting individual, if appropriate, and inform the individual as to the timeline for resolution.

SPANISH TUTORING & TRANSLATION BY IVY, LLC, will communicate with the reporting individual to determine if an alternate access solution is necessary while the accessibility issue is resolved.

Following the resolution and/or conclusion of the accessibility issue, SPANISH TUTORING & TRANSLATION BY IVY, LLC, will identify the date at which the accessibility issue was completed and close the investigation.


Formal approval of this accessibility statement

This Accessibility Statement is approved by:

Spanish Tutoring & Translation by Ivy, LLC
Ivette Santiago
Owner


Date

This statement was created on 17 December 2022 using the W3C Accessibility Statement Generator Tool.

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